Frequently asked questions

To get a quick answer, we have created an overview of the most frequently asked questions.

Is the parking facility secure?

We only work with experienced and reliable partners with high ratings and good

reviews to ensure the safety of your vehicle.

Do I have to leave my car keys at the car park?

Some parking facilities require you to leave your car keys while others don’t. You can easily filter on this preference in the filter function. The car park uses your car keys to make the car park more manageable; they won’t drive your car unnecessarily.

Where will my car be parked?

Your car will be parked securely in a closed parking area for the duration of your trip. For security information about each car park, please see the dedicated provider page.

What are the available payment methods?

You can pay with VISA, Mastercard, American Express and Paypal.

What if I can't take my keys with me when departing the airport?

You can leave your keys with the parking to be safely stored until your return. They won’t use the keys to drive your car unnecessarily, but it may be necessary to occassionally move your car to make the car park more manageable.

Will pictures be taken of my car and odometer (mileage)?

Most parking companies will check over your car for existing damage when you

drop it off. However, not all will take photographs, they may simply record

damage in a form. For peace of mind, we always recommend that you take your

own photographs of your vehicle before you drop it off and take a note of the


Will my car be insured during valet parking?

You will need to check with your car insurance provider whether or not your

vehicle would be covered when being driven by a valet driver.

Most valet parking companies provide professional drivers who have been fully

insured to drive your vehicle.

How do I recognise the driver with whom I'll check my car?

The driver will be wearing company branded clothing. You have to provide information such as colour, brand, and number plate so that they can quickly recognise you.

Will the parking provider be driving my car?

The parking facility only drives your car when necessary. They only drive it when they need to keep the facility controlled and running smoothly, and when they need to drive your car back to you at the airport for you to drive home.

What if my car is damaged at the car park?

If your car is damaged at the car park make sure to directly notify the parking facility. Insurance rules require you to report it at the parking spot itself. It is recommended that you also take some pictures or videos. If you have opted for valet parking, make sure to thoroughly inspect your car.

What if I have a complaint?

We apologize for any bad experiences that you may encounter at the parking facility. We encourage you to report your complaint directly to the parking company and record video or take pictures if necessary. Submit your complaints directly to us by email for our official records. If your car was damaged you are required to directly file a complaint with the car park.

Customer Service

Do you have a question or an issue with your booking?

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