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COVID-19 : Booking Change/Refund Guideline

Last updated: June 7th, 2021


Parkhero is closely tracking developments surrounding the COVID-19 coronavirus to help you plan your travel. This includes detailing our booking change and refund guidelines, and explaining how our cancellation insurance enables you to protect your financial investment, should you need to change your itinerary.

At this time, our standard terms and conditions apply to all booking changes and refunds. This means that:


Cancellation Procedure

To cancel your booking, please contact us directly via info@parkhero.co.uk. Please make sure that you include your 9 digit booking number (Mobian ID) in the email.


Credit Vouchers

If you cancelled your booking after between 14th September 2020 and 4th June 2021, you will have received a credit voucher. With this voucher you can make a new reservation at a later date by emailing our customer service team (info@parkhero.co.uk) or by entering your original reservation number (Mobian ID) at the check-out via the website of our partner Mobian. You will receive 100% of the value of your original booking amount (minus transaction and cancellation insurance costs, if applicable) as a discount on your new booking.

You can redeem your voucher up until 01/01/2022 and can use it to make bookings after this date, as long as the booking is made before 01/01/2022. If the voucher has not yet been redeemed by this date, we will automatically refund the outstanding amount to you. Please note that if you do not have cancellation insurance and you have not used your voucher before the expiry date, a 15% cancellation fee will be deducted from your refund.

Visit our COVID-19 FAQs page for further information about the credit voucher.


Cancellation Insurance

We recognise the potential uncertainty regarding travel plans during this time and recommend that travellers purchase cancellation insurance. This insurance protects your financial investment in a pre-booked airport parking space, should you later need to cancel your trip. 

If you opt to purchase cancellation insurance, you will be able to cancel your booking up to the reserved start time, in return for a full refund of the booking price. You will only have the option to select cancellation insurance during the checkout process, for an additional fee. This is calculated at 15% of the booking price. It is not possible to purchase insurance once you have confirmed your booking.


Booking Amendments 

To make an adjustment to your booking, send an email with your request and booking number to: info@parkhero.co.uk

Our friendly customer service team will see what they can do to help. 

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